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TERMS AND CONDITIONS


In Store Terms & Conditions

Customer Service is important to Little Ripley Shop and we endeavour not only to comply with UK Consumer Guidelines but go above and beyond with communication and exploring every option available to us to provide you, the Customer with the best service possible.

We endeavour to create a respectful and positive atmosphere regardless of the circumstances.  Grievances are held with the greatest respect and understanding to inconvenience, disappointment and frustration that comes when purchases do not live up to expectation. Abuse is not tolerated. Complaints will be investigated fully and outcomes will be provided if requested and does not compete with right to privacy or GDPR.

In Store Refund & Returns Policy

You may return new items in their original condition - for example still packaged or unworn - within 30 days of delivery for a full refund.

Refunds or returns within 12 HOURS of purchase will be made in Store Credit (in the form of a credit voucher).  Cash refund resumes beyond the 12 hour period. (Rights are reserved for discretion or special circumstances)

Items purchased which pierce the body - for example - earrings or sets which include earrings will be exempt from the returns policy due to hygiene.  Please keep this at the forefront if you are purchasing for a gift.  Some items are also available separately so feel free to contact us at contact@littleripleyshop.com and we can help you find the perfect gift!

Should the item be faulty we endeavour to repair the item and return it to the original standard within 30 days.  The process will be within the guidelines of the UK Consumer Rights Act.

Gift Vouchers are exempt from expiry and can be used for the lifetime of the store. (Regardless of changes in location or trading name)

Special order services are available to customers in order precure items out with the stores usual remit.  Special orders can only be made in person at the store and a deposit which is 20% of the items final value must be paid.  Special orders have no refund available. Should an item go un-collected or un-paid for 90 days the item will be placed on general sale.  You may be asked for contact details for notifications.

We also offer a lay away service for rarer items for customers to pay up an item or collect later.  Lay away can be made in person and a deposit which is 20% of the items final value must be paid immediately.  Terms and length of lay away will be made on a case by case basis.  (For example as £60 item in lay away requires £12 deposit. £10 per week for 4 weeks.  The item will be stored for 4 weeks.)  You will be requested to provide contact details for notifications.

If you have any specific questions before purchase regarding terms and conditions or our refund policy please contact us at contact@littleripleyshop.com or you can call us at our store between 9am and 5pm on 01294 507 669.

Booking Terms and Condition - The Tavern

The community space is available for either advanced booking or walk in use.  Bookings can made in person, over the phone, online or via email. Booking is complete once a confirmation email has been provided and applicable deposit has been made.  We reserve the right to fill unattended bookings with walk in parties after 15 minutes of delay if not notified.  No show/no call deposits will not be refunded.

Booking slots are allocated for one hour on the hour.  Slots include set up and take down time for activities. Arranged event booking do not include set up and take down time from the booking hour.

Private capacity bookings incur a mandatory deposit.

All out of hours bookings require a mandatory deposit.

Day bookings do not require a deposit to be paid unless requested. (You may be requested to provide a deposit if you are booking a large party of individuals for the majority of the day.)

Community Guidelines 2023 at The Tavern Terms & Conditions

Our multi use space can be used for many community activities.  However, we strictly prohibit illegal activities on site.  Using the space for illegal or inappropriate purpose - for example exchange of stolen/copied materials or activist group discussions will not be permitted. Licenced gaming activities ARE NOT permitted at The Tavern - for example, games for profit like Poker.

Inappropriate or illegal conduct may result not only in a permanent ban from The Tavern but from Little Ripley as a whole and if necessary a report to the authority.

Breach of any conduct terms & conditions may result in a permanent ban from The Tavern and Little Ripley as a whole.

We have a ZERO TOLERANCE policy on bullying or ANY HATE SPEECH. We will provide no three strikes policy and upon investigation if you are proven to be a negative impact on the community you will be banned indefinitely and not refunded.

NO SMOKING or VAPING may take place inside or within 5 meters of the doorway of the premises.

ALCOHOL is NOT PERMITTED to be consumed on site.

We are an INCLUSIVE community and everyone is welcome. Tolerance and Respect are the benchmark of the social atmosphere.  Anonymity if desired will be respected by all members - do not give private/personal details you may know of other members (Address/place of work/contact details). Political discussion may be requested to cease in the event it becomes argumentative or disrespectful.  Discussions of other members private affairs will not be permitted. Boundaries will be respected at all times. Breach of these terms may result in a complete ban from the premises.

Behaviour considered HATE SPEACH or ILLEGAL ACTIVITY (including theft from the store or members area) will result in a PERMANENT BAN but also may be reported to the Police for further investigation.

As a community these guidelines are subject to evolve and be created by the community itself.


Refund Policy - The Tavern

We reserve the right to refund on a case by case basis where necessary.

No show/no call deposits will not be refunded.

We reserve the right to refuse refunds where breach of Conduct has been committed.  Refer to our conduct terms & conditions for further details.

Full refunds will be provided when cancellation occurs more than seven days prior to the booking.

Partial refunds will be provided where cancellation is between 24hours and six days prior to the booking.

We reserve the right for Refunds to be based on discretion when 24 hours or less prior to the booking.


Online Store Terms and Conditions

Introduction

     1.1.These terms and conditions shall govern your use of our website.

     1.2.By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

     1.3.If you [register with our website or make a purchase on our website], we will ask you to expressly agree to these terms and conditions.

     1.4.You must be at least [16] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [16] years of age.

     1.5.Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy].

Copyright notice

     2.1.Copyright (c) 2022 Little Ripley Ltd.

     2.2.Subject to the express provisions of these terms and conditions:

          a). we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website.          b). all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

     3.1.You may:

          a). view pages from our website in a web browser;          b). download pages from our website for caching in a web browser;          c). print pages from our website;          d). [stream audio and video files from our website]; and          e). [use [our website services] by means of a web browser], subject to the other provisions of these terms and conditions.

     3.2.Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

     3.3.You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.

     3.4.Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

     3.5.Unless you own or control the relevant rights in the material, you must not:

          a). republish material from our website (including republication on another website);          b). sell, rent or sub-license material from our website;          c). show any material from our website in public;          d). exploit material from our website for a commercial purpose; or          e). redistribute material from our website.

     3.6.Notwithstanding Section 3.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].

Products

     4.1.The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

     4.2.We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

     4.3.The sale and purchase of products through our website will be subject to [terms and conditions of sale], and we will ask you to agree to the terms of that document each time you make a purchase on our website.

     4.4.Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10.

Registration and accounts

     5.1.To be eligible for [an account] on our website under this Section 6, you must [be resident or situated in the United Kingdom].

     5.2.You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

     5.3.You must not allow any other person to use your account to access the website.

     5.4.You must notify us in writing immediately if you become aware of any unauthorised use of your account.

     5.5.You must not use any other person's account to access the website[, unless you have that person's express permission to do so].

User login details

     6.1.If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

     6.2.Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

     6.3.You must keep your password confidential.

     6.4.You must notify us in writing immediately if you become aware of any disclosure of your password.

     6.5.You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

     7.1.We may:

          a). suspend your account;          b). cancel your account; and/or          c). edit your account details,          e). at any time in our sole discretion without notice or explanation.

     7.2.You may cancel your account and services with us by emailing contact@littleripleyshop.com

Report abuse

     10.1.you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

     10.2.You can let us know about any such material or activity [by email]Limited warranties

     11.1.We do not warrant or represent:

          a). the completeness or accuracy of the information published on our website;          b). that the material on the website is up to date; or          c). that the website or any service on the website will remain available.

     11.2.We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website. 

     11.3.To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and exclusions of liability

     12.1.Nothing in these terms and conditions will:

          a). 12.1.1.limit or exclude any liability for death or personal injury resulting from negligence;          b). limit or exclude any liability for fraud or fraudulent misrepresentation;          c). limit any liabilities in any way that is not permitted under applicable law; or exclude any liabilities that may not be excluded under applicable law.          d). The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:are subject to Section 12.1; and govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.     12.2. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control; unless caused directly by our negligence.     12.3. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.     12.4. We will not be liable to you in respect of any loss or corruption of any data, database or software.     12.5. We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Breaches of these terms and conditions     13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:     (a). send you one or more formal warnings;     (b). temporarily suspend your access to our website;     (c). permanently prohibit you from accessing our website;     (d). [block computers using your IP address from accessing our website];     (e). [contact any or all of your internet service providers and request that they block your access to our website];     (f). commence legal action against you, whether for breach of contract or otherwise; and/or     (g). [suspend or delete your account on our website].     13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].Third party websites     14.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.     14.2 We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Trade marks     15.1 Little Ripley, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.     15.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

Variation     16.1 We may revise these terms and conditions from time to time.     16.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]     16.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment     17.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.     17.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Sever-ability     18.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.     18.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights     19.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.     19.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

Entire agreement     20.1 Subject to Section 13.1, these terms and conditions[, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction     21.1 These terms and conditions shall be governed by and construed in accordance with [Scottish law].

Statutory and regulatory disclosures     22.1 We are registered in Scotland; you can find the online version of the register at https://www.gov.uk

Our details     23.1 This website is owned and operated by Little Ripley Ltd.     23.2 Our registered office is

     23.3 Our principal place of business is.     23.4 You can contact us:          (a). by post, using the postal address [given above]          (b). using our website contact form          (c). by telephone, on 01294 507669          (d). by email, using contact@littleripleyshop.com.


Online Refunds and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Sale items may be specified 'TO CLEAR.'  In this case the items are non-returnable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} to complete your enquiry.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be made aware of the return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for repackaging the return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Online order returns are welcome to be returned to the store in person where possible if preferred.  Any refunds MUST be processed by method of original payment - no alternate will be considered or offered.

Need help?

Contact us at {email} for questions related to refunds and returns.


Discord Code of Conduct 2023

POST WITH RESPECT towards others and treat people as you would like to be treated.

NO racism or hate speech targeted towards any group or person. Limit discussions of polarizing topics such as politics or religion. NO toxicity towards the community or it's members.

BE MINDFUL of channels and their usage. Each channel may have their own pinned guides to stay on topic. NO excessive pings or spam. * This includes copy/pasta, walls of text, images, emoji, etc. 

NO PROMOTION OR SELLING unless otherwise approved.

DO NOT SHARE PERSONAL INFO including sensitive information, be it about yourself or others. * This includes phone numbers, addresses, names, ages, clear location markers, places of work, etc. 

NSFW "Not Suitable For Work" and/or illegal content is not permitted. Adult themes/sexual content are not permitted. This is in accordance with Discord Terms of Service.

In an effort to maintain a positive, welcoming community, our moderators are here to uphold these guidelines. If you have any questions, additions, or wish to report a violation of the above, please do not hesitate to reach out. Thank you for being part of the Little Ripley & The Tavern Community.


We currently only serve the United Kingdom via our online store.  If you wish an item to be posted out with the UK please contact us.  We have made this decision to comply with our merchandise supplier terms and conditions.  Items shipped may be subject to extra charges applicable to the destination country.

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